Our terms and conditions are set in order to protect you, the consumer, in case of disagreements on service quality. Please review these terms before requesting a service. The terms are set in a simple and easy to understand points as detailed below:
- Cost of your visit: Your home visit service will cost £50 inc which covers most software repair unless stated otherwise. The price quoted covers the labour charge for one software service such as; Install Microsoft Windows, Repair Microsoft Windows, virus removal, slow PC, etc. If you require additional service such as backup, recovey, internet setup, etc, or you have a hardware fault then additional cost will be added and you will be notified in advance. Please see our Prices and Promotions pages. Further details are available in our Terms and Conditions page.
- Appointments: We will provide you with a one/two hour slot appointment either by a phone call or via a text message. Our engineer arrival will be within the allocated slot time. Please allow additional 1 hour time for our work in your home. This means you should ensure your availability for at least 2/3 hours from the start of your appointment slot.
- Cancelled appointments: Cancelling an appointment must be done with a minimum notice of 3 hours from appointment time. Cancellation within less than 3 hours from your appointment attracts a callout charge of £20. This admin fee must be made by online only through our payment page.
- Missed appointments incurs a callout charge of £20. Payment for this charge must be made by online only through our payment page.
- Cancelled Orders: If we have ordered some spare parts for your repair and later you changed your mind an administration charge of £50 is payable through our website.
- Courtesy Laptop/PC: We offer a loan of a Laptop or PC while your computer is being repaired. This service is free of charge if you spend a minimum of £120. Alternatively, for one payment of £20 we can provide you with a courtesy Laptop/PC. This service is subject to availability and our terms and conditions.
- Service Area, include most locations that are within approximately 50 miles from our base in Harrow. Some places are excluded from our coverage which include Central and South London.
- Callout Charge: No callout charge applies to most areas which are within 30 miles of our base in Harrow. Outside this area, the customer will be informed of a callout charge of £20 and agreed prior to our visit.
- No Fix No Fee applies to all software repairs where no repair was possible. For hardware faults a diagnosis fee from £40 is applicable even if no repair is possible, you will be notified in advance.
- Workshop repair: If we are unable to complete the service in your place because; the repair is likely to take longer than one hour or special tools or parts are required, then the repair wil be completed in our workshop. In this case you must allow us to take your PC/laptop to our workshop to complete the repair and if you refuse you will be liable for the callout charge payment of £20.
- Warranty: We offer warranty under the following conditions:
￭ New Hardware: 12 months warranty, excluding labour cost, and damages or misuse.
￭ Refurbished Parts: 6 months warranty, parts only. If replacement is required within warranty period the hardware part will be provided free of charge but installation/software/Delivery cost is chargeable.
￭ Refurbished Computers: 6 months warranty, parts only. If replacement is required within warranty period the hardware part will be provided free of charge but installation/software/Delivery cost is chargeable.
￭ Sofware Faults: Due the volatile nature of Software, we only offer 7 days warranty.
￭ Recurring Faults: Some Problems can re-occur randomly after repair due to either hardware issues or automatic system updates. In this instance we may elect to give you a free visit to correct the problem again. If the problem re-occur a further visit will incur further charges.
- Repairs time: We endeavour to complete the repair in your place where possible. However, if we have to take your PC away for repair we will complete the repair within 24/48 hours. If spare parts are required to complete the repair then because we have to order these parts by post the repair process is likely to take longer time.
- Parking Facilities: Please advise us in advance of any difficulties in parking near your premises. If we attend an appointment and we are unable to park nearby your place, your appointment will be cancelled and a callout fee of £20 must be made through our website.
- All software repairs are warranted for a period of 1 week. We regret that we cannot provide a longer warranty due to the volatile nature of software.
- Data recovery is not covered by our No Fix No Fee due to the nature of the process involved. Minimum charge of £50 inc is applicable for data recovery if the process was unsuccessful.
- Data privacy is very important to us, we will not share any information regarding our customers with any third-party organisation. Furthermore, we will no browse through any of our client’s personal folders and respect your private data.
- Online payments processing is undertaken by a third party hence we do not hold any of your financial details on our website.
- Promotional offers only apply to labour cost and cannot be combined with another offer.New customers discount only apply if you request service online.
- Phone Calls may be recorded for training and reference purposes.
- Google Reviews rating shown in our website is correct at the time of setting these conditions. It represents an average rating and hence may change slightly over time as user reviews being added regularly.